Front Desk Training
Patient Role-Play
Practice a real front-desk call. Pick a patient, press start, allow your mic, and greet them first.
Patient mood
0 pts
Scored live. The mood moves as you talk.
Start
Ready when you are.
What you are scored on
Live while you talk: the patient's mood. When you hang up: a scorecard on five skills.
- Resolution: a booking, or a callback at a set time
- De-escalation: staying calm with an upset caller
- Empathy and tone: warm, plain words, listening
- Quoting accuracy: no price before the plan is checked
- HIPAA and compliance: identity checked before anything is shared
What to practice
- Greet the patient warmly
- Get their insurance information
- Explain the new-patient process simply
- Address cost and time concerns
- Get them scheduled
This is a demo. Talk to us
